Hard Rock Cafe
Abdul Rehman F2019005007
Muhammad Waqas F2019005203
Haseeb Asghar F2019005160
Samreen Fatima F2019005169
Harris Mumtaz F2019005170
Saba Ramzan F2019005029
MGC
[Date]
[Course title]
HARD ROCK CAFE
1. How 10 Operation Management strategy is applied on Hard Rock Cafe?
At Hard Rock Café, these 10 decisions are applied to ensure that the brand, company reputation, and
financial targets are met, as follows.
i. Service and Product Design
Hard Rock Café applies service and product design decisions to maintain the Hard Rock ambiance and
image. Managers assess different attributes of target markets and make some slight modifications to
the products and services. Still, these products and services consistently follow the Hard Rock Café
brand image.
ii. Quality Management.
Hard Rock Café applies quality management by maintaining a specific quality assessment role for the
operations manager. The manager uses the firm’s quality standards to identify issues and weaknesses.
Recommended changes are then applied to ensure compliance.
iii. Process and Capacity Design
Hard Rock Café’s process and capacity design refers to internal business processes and the target
capacity of facilities. Internal business processes include food preparation, order routing, reservations,
