Kingfisher
SCHOOL OF BUSINESS AND FINANCE
Dagupan City
BME 12: Human Behavior in Organizations
Case Study No.1- FedEx
Submitted by:
Arellano, Bea T.
Cabrera, Crystal Joyce R.
Figueroa, Ma. Maureen V.
Idos, Janina F.
Manamtam, Glester Dave Onefre M.
Mendoza, Angela Carla N.
Molina, Veronica F.
Perez, Julaica D.
Tagura, Renz Jacob G.
Valdez, Yver Gail S.
Group 13
Submitted to:
Ms. Sheen Alliah May S. Felix, LPT
BME Teacher
I. PROBLEM
FedEx has grown into one of the world’s most significant and admired shipping
companies since it began operations in 1973. Since its origin, speed and reliability have been at
the core of the customer promise of FedEx. However, both speed and reliability standards are
constantly increasing, its employees, specifically its managers, showed low emotional
intelligence.
Delivering the packages to the customers with care and on-time is essential but what is
happening inside the company is also necessary. They forgot to balance the two core of their
business. The also got problem with FedEx consumers who make more online purchases expect
their products to be received faster, just like before. And they usually aren’t willing to pay for it.
FedEx experienced some conflict during fiscal 2020 due to macroeconomic weakness
and trade uncertainty, continued mix shift to lower-yielding services, and a strategic decision not
to renew a customer contract will negatively impact operating income based on the company’s
