Gap Analysis: Global Communications
Foundations of Problem-Based Learning
Gap Analysis: Global Communications
The dynamics associated with the Global Communications environment centers on a lack
of organizational communications with the various stakeholders. Elements that affect the
organization are conflict continuums (Kreitner & Kinicki, 2004, p. 487), deficits in
organizational commitment concerning job security (McShane & Von Glinow, 2004 p.
128), and organization politics (Kreitner & Kinicki, 2004, p. 575) that propagate distrust
among stakeholders.
Situation Analysis
Issue and Opportunity Identification
Global Communications failed to involve critical stakeholders in the direction of a plan for
success with the company future. Global Communications did not genuinely discuss the
concerns in advance with the Global-Union to listen to the concerns from the collective
bargaining membership as well as entertain additional ideas that Global-Union may have
suggested at a win-win scenario. (Kreitner & Kinicki, 2004, p. 487)
Global Communications has an opportunity to develop more constructive integrative
negotiations (Kreitner & Kinicki, 2004, pp. 503-505) with Global-Union to solve problems
facing the corporation.
Global Communications did not adequately recognize the impact this type of
reorganization would have on the current workforce or the collective bargaining unit that
represents members. Employees would display a reduction in organizational commitment
(McShane & Von Glinow, 2004, p. 126) due to the betrayal felt at the outsourcing of their
jobs. Global Communications has limited time to rebuild a level of trust with the
employees due to the lack of communication present prior to the decision to outsource
jobs.
Global Communications mismanaged the communication with the organization and
unintentionally promoted a level of dysfunctional conflict (Kreitner & Kinicki, 2004, pp.
487-488) with the apparent lack of consideration to the company employees and the
sacrifices made during contract negotiations. Global Communications managing
executives have an opportunity work on more functional conflict management if
Global-Union is willing to participate.
Dysfunctional organizational politics (Kreitner & Kinicki, 2004, p. 575) has a significant
impact on the mistrust between Global Communications and Global-Union. The executive
managers decided to present a one-sided plan to the board of directors and did not ask for
input from Global-Union. In doing so, Global Communications has an opportunity to seek
out a collaborative solution with Global-Union and modify the existing plan.
Stakeholder Perspectives Ethical Dilemmas
The various stakeholders of involved in the Global Communications scenario are varied.
One stakeholder is shareholders, this group has a vested interest in seeing the company
become more profitable and yield a good return to the hard earned investment dollars.
Shareholders are entitled to the assets of the corporate and therefore expect the managing
