Farm to Fork: Quality at Darden Restaurants
Review:
One of the largest full service company
-olive garden, red lobster, seasons 52 and Bahama Breeze
-1700 outlets across US and Canada
-300 million meals annually
-Undergoes rigorous quality inspection from measurement to food tasting and touching
-obtained gold standard in continuous improvement
Unique aspect of this food chain
-use SPC charts to inspects weights of foods and then draws a conclusion in terms of quality control
-keeps track of past transactions to make use of quality discounts that are being offered by vendors and
distributors
Challenges:
Customers normally have the below two complaints:
-complaints of cold food from customers
-Delays regarding clearing of tables
Darden uses Statistical Process Control(SPC) charts such as X Bar chart, Range chart, Pareto charts and
capability histograms for weighing, measuring temperatures, screening the entire supply chain of meat,
seafood and poultry.
Illustration:
