Carole Massamba
MRKG 2333
Instructor Newton
Expanding Customer Relationship
Explain how to follow-up to assess customer satisfaction
Building a lasting relationship with your customers is a key mission of your
customer service. One of the best ways of reaching out to clients is through a
follow up – you can follow up with customers who have just made a purchase or
with your regular clients. To assess customer satisfaction salesperson should
return phone calls promptly, fulfill commitments, satisfy customer requests, and
being readily available. Even a “how are we doing today?” can show the customer
that we care and making sure they are satisfied.
Explain how to harness technology to enhance follow-up and buyer
