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MGT 3302 EXAM 2
1. Which of the following is true of self-managing work teams?
a. Team members' job duties are narrowly defined.
b. Team members usually share work assignments.
c. Team members' joint responsibilities are minimal.
d. Team members only have the authority to schedule work.
e. Team members are only responsible for their individual tasks.
2. Maxwin Infomatics Corp., a nationwide logistics company, has announced the opening of a new
unit for the manufacturing division. Alex, the HR manager, has been asked to help plan for the
creation of the new unit. Which of the following relates to the task undertaken by Alex, if he is
involved in the process of explaining how an employee will execute his or her tasks?
a. Job rotation
b. Job evaluation
c. Job design
d. Job enrichment
e. Job extension
3. Information from observers should be used as a supplement to information from incumbents.
Identify the statement that is most likely to support this argument.
a. Incumbents are a logical source of information; however, they may not be able to provide
precise information.
b. Incumbents provide accurate estimates of the importance of job duties, whereas supervisors
provide accurate information about the time spent on safety-related risk factors.
c. Incumbents provide accurate information, but they may have an incentive to exaggerate what
they do to appear more valuable to the organization.
d. Depending on external job analysts to supplement incumbents' information could be risky due
to the relative inexperience of the analysts involved.
e. Information provided by observers who look for a match between what incumbents are doing
and what they are supposed to do may be unreliable.
4. Identify the method that breaks down jobs into basic elements to rate them for their potential for
harm or injury.
a. Job hazard analysis technique
b. Utilization analysis
c. Technic of operations review
d. Action plan analysis
e. Diversity plan
5. An investigation at Quadramine Textiles Inc. reveals that when employees feel little or no control
over their situation, they tend to become fatigued and dissatisfied. Bobby, the HR manager,
suggests simplifying jobs in order to deal with this problem. In this scenario, it can be most
beneficial to simplify jobs where:
a. employees face the least amount of challenges.
b. the costs of errors are severe.
c. the scope for errors is minimal.
d. employees do not engage in multitasking.
e. the information-processing requirements of the jobs are minimal.
6. Identify the type of case where most of the debate focuses on discriminatory consequences and
the plaintiff need not prove an employer's intent to discriminate
a. Disparate impact
b. Disparate treatment
c. Reasonable accommodation
d. Affirmative action
e. Corrective action
7. Which of the following statements is true of work flow analysis?
a. Information cannot be considered to be an input because it is not tangible.
b. All outputs must be strictly measured in terms of quantity.
c. Outputs may be tangible or intangible products of different work processes.
d. Quality standards are not a key criterion in the process of work flow analysis.
e. Inputs and outputs are only the two stages required to represent a complete work flow cycle.
8. Which of the following processes involves analyzing the tasks necessary for the production of a
product or service?
a. Ergonomics
b. Work flow design
c. Utilization analysis
d. Industrial engineering
e. Break-even analysis
9. Samcys Services Inc. specializes in providing round-the-clock building security services to
multinational companies. Which of the following terms most likely represents the service offered
by Samcys?
a. Outputs
b. Inputs
c. Tasks
d. Jobs
e. Processes
10. Emma, a 24-year-old Hispanic woman, pressed charges of sexual harassment against Jonathan, a
politician. The case became sensational because the accused was one of the strongest candidates
in the upcoming elections. In the case's final stage, the United States Supreme Court issued a
verdict that cleared Jonathan of all charges on the grounds of lack of evidence. The ruling spurred
angry protests from many interest groups, especially Hispanic women, and they wanted the
verdict reversed. According to the prevalent system, which among the following would invalidate
the verdict in this case?
a. A mass petition from the public
b. An appeal from the minority population
c. A law passed by Congress
d. A ruling by the Equal Employment Opportunity Commission
e. A petition from the United States Women Rights Council
11. Under the Uniformed Services Employment and Reemployment Rights Act of 1994, employers
must reemploy workers who left jobs to fulfill military duties for up to _____ years.
a. Five
b. Eight
c. Six
d. Seven
e. Nine
12. Logan, a blind man in his early twenties, was recently hired as a DJ at a local radio station in
Miami. He was given permission by his manager to bring his guide dog to work. In this instance,
Logan's employer makes a(n) _____.
a. disparate impact
b. disparate treatment
c. reverse discrimination
d. reasonable accommodation
e. undue hardship
13. Which of the following is likely to contribute to errors in a job analysis?
a. Use of multiple analysis methods to obtain a detailed job analysis
b. Inputs from multiple sources like incumbents and supervisors
c. Fixed and unchanging job descriptions for various jobs
d. Combination of internal and external sources of information for job analysis
e. Creation of comprehensive and detailed job description
14. Sam leaves an organization for three years to fulfill military duties. Which of the following
observations is true of his employer's obligation to reemploy Sam under the Uniformed Services
Employment and Reemployment Rights Act?
a. The employer is not obligated to reemploy Sam.
