In theory, many roles of a manager are mentioned thoroughly with additional methods for
a manager to cope with any difficulties. However, in particular, there are many unwritten
barriers about which books and lectures have not been giving out. The following
experiences are shared to public by MR. Dung Nguyen Tien, who serves as a Sale
Manager of GNC (Global Notes Compete) in FPT Corporation. “Management skills not
only come from theories but they also originate from lessons in the past”, he said.
The most difficult task for any manager is help the lower-level staffs understand exactly
the plans of organization which have been formulated before. “I can’t talk exactly words
from CEO. Binh Truong Gia to my staffs”, Mr. Dung said. A good way for me to spread
the plan is to carry out it through middle-level managers. They play an important role in
connecting the board of directors to the general staffs. Besides, one unwritten code for
managers is not to publicize all information, especially sensitive ones. Otherwise, this
make them feel nervous and not be able to focus on work. No one can imagine what will
happen in this case, but the most potential thing is the staff’s going away to other rivals.
Moreover, staffing is a significant part of the development process of an organization.
Therefore, recruiting new staffs needs performing carefully. Features that new graduated
students must have are good results of study, social activities and ability to self-motivate.
Nowadays when the world is flat and we need to interact with each other in almost
categories. Thus, emotional intelligence is very necessary for all staffs. In other case, if
candidates are the people who have had took part in business of a large company or
corporation, there is an additional feature they need to have is self-assessment. They have
to take responsibility for what they performed. After that, another task a manager has to
consider carefully is choosing good staffs to promote them to higher situations. For
example, as Dung said, a team leader’s most significant feature is to have an ability to
connect other members and make them feel being in a small house. Another characteristic
is the capability of knowing how to summarize information and influencing them to others.
In bad situations, if the manager can’t promote a good team leader, one person outside of
group will be chosen for that situation.
Besides, the ways of organizing can identify the quality of that manager’s skills. “How to
