As mentioned in the lecture slides, one needs to understand the purpose and impacts of the change.
We should also understand who is going to be involved with the change. Furthermore, understanding
the environment, situation and circumstances where the change is being applied is also important.
Now coming to the reading, the study discussed about ERP systems success from di!erent
perspectives of business manager and IT professionals. The study aimed to determine how the ERP
success measures and dimensions are prioritized by the business managers and IT professionals and
whether di!erences exist between them. The ERP systems are business IT suites designed to
integrate business processes and functions. They present a holistic view of a business by permi&ng
the sharing of common data and practices in a real – time environment. Organisations adopt ERP for
a number of reasons. Some of them include the replacement of legacy systems and cost reductions.
ERP success refers to the utilisation of systems to enhance organisational e!ectiveness. The six
dimensions of ERP success include information quality, system quality, individual impact,
organisational impact, vendor/consultant quality and workgroup impact. According to this case study
out of the six dimensions, vendor quality was rated very high by the business managers whereas it
was rated comparatively less by the IT managers. This is because of the di!erence in occupational
culture and perception of value.
Business managers and IT managers have di!erent requirements so are the priorities. Taking into
account, all the above factors I think I could use this information when de.ning and communicating
any IT change. According to me, I think we can use this information to successfully align business and
IT departments to initiate changes in di!erent areas, for e.g. the supply chain. There can be many
reasons as to why stakeholders are excluded deliberately in some situations. I think one of the main
reasons can be irreconcilable di!erences between the company and the stakeholders. Moreover,
participatory projects like answering questions for a survey, providing information, contributing
