Dear Ms. Kmet,
It is great to hear from you. I want to thank you for contacting and letting us know about your
recent experience in our restaurant. Your comments and feedback are highly valued as usual,
and we are here to provide you with the best high-quality service experience.
I completely understand how frustrating that incident should have been for you while enjoying
a pleasant dinner in our restaurant. I would have been upset too, and I am so sorry you have had
to deal with this. Definitely, having a brand-new stained skirt is something we want to avoid
during special moments. I want you to know that your satisfaction is our priority and your
feedback gives us the chance to improve and serve you better on upcoming occasions.
We take very seriously the honesty of your comments and the service we provide; therefore, we
are prioritizing the investigation regarding your complaint to potentially extend the needed
coaching to our staff to ensure that your future experience exceeds your expectations. I firmly
believe that Excellence is doing ordinary things extraordinarily well. Our purpose is that you
can witness our Excellence in every detail.
While our investigation concludes and we get to the bottom of why. We would like to prove
just how important you are to us by offering you a 50–dollar credit on your next visit. As Louis
Pasteur said once, “Wine is the most healthful and most hygienic of beverages.” We are
committed to cleaning up that not–so–satisfying moment with new remarkable memories that I
am sure my staff will guarantee.
Once again, we genuinely appreciate your feedback, and we are sorry for the inconvenience
you experienced. I am looking forward to offering you the Excellence you deserve to receive.
Best regards,