EN2150: Week 1 Assignment
1
© Ultimate Medical Academy.
Why is effective communication important in the workplace?
This assignment helps you apply your knowledge from this week’s modules
and readings.
Effective communication skills are a critical factor in determining your ability
to succeed as an employee in the healthcare field. Healthcare employers
expect employees to communicate all information accurately, clearly and as
planned.
Professional Communication in Today’s Digital, Social, Mobile World
Answer the following questions.
1. Define the term: communication
The imparting or exchanging of information.
2. Why is effective communication important to career success?
Communication is important because you want to make sure you are sending the right
message to an employer or co-worker at all times. Sending the wrong message can decide
whether or not you get a job or keep your current job.
3. List three skill gaps related to effective communication.
a. Writing Skills
b. Critical thinking skills
c. Problem-solving skills
4. Explain examples of both professional and unprofessional communication.
UNPROFESSIONAL
PROFESSIONAL
a. Use of Slang
Speech habits
b. Recognizing that
credibility can be damaged
by sounding uneducated
c. Sloppy messages
with incomplete
sentences
E-mail
d. Messages free of
abbreviations and slang
e. Usernames the
suggest an
Internet,
Social media
f. Real name usernames
and social media handles
50
inappropriate of
unhealthy lifestyle.
g. An outgoing message
with music in the
background
Voice mail
h. An outgoing message
that states your name and
instructions for leaving a
message
i. TV and other
distractors in the
background
Telephone presence
j. Quiet background when
you answer
k. Using electronics for
unrelated reasons
Cell phones,
tablets
l. Using smart device for
meeting related purpose
only
m. Sending and
Texting
n. Sending appropriate
receiving text messages
business text messages
