EN2150: Week 1 Assignment
1
© Ultimate Medical Academy.
Why is effective communication important in the workplace?
This assignment helps you apply your knowledge from this week’s modules
and readings.
Effective communication skills are a critical factor in determining your ability
to succeed as an employee in the healthcare field. Healthcare employers
expect employees to communicate all information accurately, clearly and as
planned.
Professional Communication in Today’s Digital, Social, Mobile World
Answer the following questions.
1. Define the term: communication
The process of sharing information between two or more persons, or more specifically, “the
transmission of thoughts or feelings from the mind of a speaker to the mind of the listener.”
2. Why is effective communication important to career success?
Effective communication is important to your career because if you communicate effectively
then you will get your points across faster and seem smart.
3. List three skill gaps related to effective communication.
a. Context or setting
b. Good body language
c. Eye contact with people you are communicating with.
4. Explain examples of both professional and unprofessional communication.
UNPROFESSIONAL
PROFESSIONAL
a. Recognizing that
your credibility is
damaged by sounding
uneducated, crude, or
adolescent.
Speech habits
b. Uptalk, a singsong
speech pattern, making
sentences sound like
questions; like used as a
filler; go for said; slang;
poor grammer and
profanity.
50
c. Messages with
subjects, verbs, and
punctuation, free from
IM abbreviations;
messages that are
concise and spelled
correctly even brief.
Emal addresses that
include a name or a
positive, business like
expression.
E-mail
d. Sloppy messages with
incomplete sentences,
misspelled words,
exclamation points, IM
slang, and mindless
chatter.
e. Real name Twitter
handles and usernames
that do not sound cute
or like chatroom
nicknames. Posts in
good taste, fit for public
comsumption.
Internet,
Social media
f. Suggestive Twitter
handles and usernames
that point to an immature,
unhealthy lifestyle. Posts
that reveal political,
Religious, and other
personal learnings.
g. An outgoing message
that states your name
or phone number and
Voice mail
h. An outgoing message
with strident background
for leaving a message.
telephone, especially if
you are expecting a
call.
