EN2150: Week 1 Assignment
1
© Ultimate Medical Academy.
Why is effective communication important in the workplace?
This assignment helps you apply your knowledge from this week’s modules
and readings.
Effective communication skills are a critical factor in determining your ability
to succeed as an employee in the healthcare field. Healthcare employers
expect employees to communicate all information accurately, clearly and as
planned.
Professional Communication in Today’s Digital, Social, Mobile World
Answer the following questions.
1. Define the term: communication
Communication is transferring information from one place, person or group to another.
2. Why is effective communication important to career success?
To have a successful career it is important to effectively communicate what you need. Make
sure that the person receiving the information fully understands.
3. List three skill gaps related to effective communication.
a. Lack of communication
b. Interpersonal
c. Writing skills
4. Explain examples of both professional and unprofessional communication.
UNPROFESSIONAL
PROFESSIONAL
a. Poor grammar and
profanity.
Speech habits
b. Recognizing that your
credibility can be damaged by
sounding uneducated or
childish.
c. Incomplete sentences.
E-mail
d. Messages free from IM
abbreviations with correct
grammar and spelling.
e. Post that reveal
political, religious, and
other personal leanings.
Internet,
Social media
f. Using your real name and
posting good positive post.
g. A message with
background music.
Voice mail
h. A detailed message
including your name, phone
50
number and/or instructions
for leaving a message.
i. Answering the phone
with tv background or
music.
Telephone presence
j. A quiet background when
you answer the phone.
k. Using electronics during
a business meeting.
Cell phones,
tablets
l. Turning off devices that are
distracting during meetings.
m. Sending or receiving
messages during meeting
or face- to– face
conversation.
Texting
n. Sending appropriate
business text when it’s
necessary.
5. Employers often rank______________ skills among the most requested competencies.
(Select only one)
☐computer
☒communication
