1.
Is there room for both an independent video rental store such as
Video Vault and a large chain suchas Blockbuster in this market?
Given that there is a significant popoluation in the Massachusetts market in this
case, the product beingsought after was limited and it has been
‘first
in queue
is first served’ scenario; there was the potential
for Video Vault to co–exist with growing (at that time) national chain giant
Blockbuster.This is going to need to be qualified by the understanding
that this is based on the partial agreement of
the Video Vault’s management’s interpretation
, at least in the short term of 1 to 5 years. Many smallvideo stores are closing.
Thus an addition of customers from reduced competition, meaning
an increaseof market share. The actual transaction that is theoretically a promise,
that cannot be met, will beunfulfilled need of the client base. There simply
will not be enough videos (supply) to accommodate thenumber of
customer requests(demand) at the beginning time interval of the T equal zero to 3
or 4weeks by a single location per demographically area. Another factor
is who benefits from operationsaspect. The contingent employee at a large
chain organization has no vested interest in customersatisfaction beyond a bare
minimum. There is no reason for the actions of the frontline at a
nationalchain that has no motivation, to be participating in demand
satiation. That results in the loss of anopportunity to the nest step in the
supply chain structure. While a single transaction may not appearsignificant, it is
the single point from which a steady stream of inflow could be lost. Including
thoseclients that simply use other older equipment and mentality.Although, all
these factors are compelling reasons that Video Vault could share the market with
thecompetitor Blockbuster, it will not be viable in the long term beyond
5 to 7 years.