Visit http://about.van.fedex.comand/or search the Internet to learn more about FedEx and its business
operations and then answer the following
questions:1)Do you have personal experience with this company? If so, describe your impressions as a
customer.
Answer 1) Yes, I do have a personal experience with this company as I ordered some clothes online this
summer which were delivered to me via FedEx. The estimated delivery was within 7-14 days, but my
package got delivered within 5 days. So, overall my impressions as a customer is great.
Question2)How does this organization differ from other successful service organizations of which you
are aware?
Answer 2) According to me, FedEx differs from other successful service organizations as they provide
real-time tracking of the package and also their customer support is better than the other companies.
Questuon 3) Related to providing quality customer service, what do you think are some of the strengths
of FedEx?
Answer 3) I think the FedEx is better in solving the customer queries quickly, and real time tracking of
the products. FedEx tries to solve the customers questions as soon as possible.
Question 4) As a current or potential customer, what do you think the company might do to improve
customer service and satisfaction?