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Summary:
Big cities traffic is never good, and London downtown areas traffic is unbelievable. People
waste a lot of time in the traffic jams every day. The government decided to use the
information technology to help the city to control the situation. It decided to use 699
cameras at 203 sites in the 8 square miles in the city. This is a very challenges projects
because the project has a very limited time, there is no other successful case to follow,
and a political risk was really high, a new transit authority working under a new mayor
faced the challenge of integrating new technologies.
London government decided to outsource the element for what they need, they divided the
projects to five parts: (1) the camera component; (2) the image store component that
collected images, convert them to the license numbers and condensed the images. (3) the
telecommunications links between the cameras and the image stores. (4) the customer
services part, including the ability to pay in different way (phone, web, mail.) (5) an
extensive network of retail outlet kiosks and gas station that people can pay the toll.
The Capita win the bid and the project in the end is a big success. The traffic drop by 20%,
it improve the journey time by 5%. The expected revenue in ten years is 2.2 billion. The
success is attribute to the following three reasons: (1) one of the changes is to provide an
