1. Risk assessment:
Receiving portfolios:
The Risk Management Department receives the Credit Proposal Report and Credit Profile
from the Customer Relations Department and Transaction Office, in case of exceeding
the loan balance limit, or the guarantee balance, the expenses. The branch needs to
transfer the file to the head office for processing.
The handover of records between departments must be done in writing. In case the
branch transfers the dossier to the Head Office, there must be a document clearly listing
specific papers and documents.
Risk assessment:
The risk management officer performs a risk assessment of credit proposals and makes an
explicit risk assessment report with the credit file, which is submitted to the head of the
Risk Management department.
The head of the Risk Management Division performs the inspection and checks the
contents of the explicit risk assessment report then comments and signs to submit it to the
competition level for risk approval.
For cases that exceed the authority of the director of the Risk Management Department,
before submitting to the competent authority for explicit risk approval, the Risk
Management Department director must make opinions and sign on the risk assessment
report.
2. Procedures for implementation following approval:
a. Drafting of credit decisions:
– Based on the credit level approval contents of the competent level. The risk management
department is responsible for drawing up a decision to grant credit to inform the customer
and the concerned parts.
– The competent authority to approve credit risk is the competent level to sign the
document on the credit granting decision. In cases where the competent level approves
credit risk is the councils, the General Director, the General Director in charge of risk
management or the Deputy Director in charge of credit risk management, shall be the
competent level to sign the document on credit granting decisions
– The competent authority’s credit granting decision as well as the entire credit dossier is
transferred back to the branch customer relations department for further steps.
b. Based on the contents of the competent level’s approval of the credit level, the customer
relationship department shall conduct negotiations with the customer on credit conditions
already approved by the competent level.
– In case the customer disagrees with the credit conditions already approved by the
competent level, the customer relations department may review and re-evaluate
the banking benefits, as well as the acceptable level of risk in the credit
relationship with the customer, to re-propose or deny subsidies credit to
customers.
– When the customer agrees to the credit conditions already approved by the
competent level, the customer relations department shall have to draft contracts.
c. Drafting contract:
– Based on the credit content and conditions already approved by the competent level and
the sample contracts, the customer relationship department shall have to draft the
credit/contract granted to the security contract.
– For cases in which law consultancy is hired to draft large valued contracts. The customer
relationship department shall have to inspect and ensure the contract contents conform to
the credit approval content and ensure compliance with the provisions of law.
d. Signing a contract:
Contracts must be signed by the competent representative of BIDV and the customer in
accordance with the provisions of law.
e. Procedures related to security assets:
Customer-relations officers perform procedures for secured transaction registration and or
public procedure. As a trading juncture, BIDV receives documents and secured property
between BIDV and his clients. The delivery of certificate and secured property between
BIDV and the customer must be put into a written document.
f. Importing information into SIBS system:
– After the contracts have been signed, the customer relations department hands over the
customer’s original credit file (including credit proposal reports; risk assessment report;
papers to submit, decisions to ratify contracts: contracts to receive dossiers, properties to
secure loan customer records…) to the credit administration to import information into the
SIBS system and manage dossiers in accordance with the filing process.
– The original dossiers relating to a customer’s secured property were handed over to a
fund warehouse unit for storage in accordance with the provisions of BIDV.
– Transfer of dossiers between departments must be done in writing.
2. Guarantee issuance:
a. Receiving and proposal for disbursement of Guarantee issuance:
– A dossier proposing for the release of a customer’s Guarantee letter includes:
+ Request for disbursement made by the customer or a guarantee proposal paper once
issued together with the current set of form of the credit contract of BIDV.
+ Loan withdrawal clause/specific credit contract.
+ Other customer proposals (the latter request, the bill of lading signature, the receipt of
goods guarantee, the opening/amendment of L/C).
+ Documents serve as a basis for disbursement.
– The customer relations department is responsible to:
+ Receiving dossiers, examining the customer’s objectives, disbursement/issuance
conditions.
+ Proposal for dissolution/ Issue of warranty letter.
+ Implement the manual underwriting.
+ Send the whole dossier to the credit Administration to do the next steps
b. Payment/issue guaranty browser:
On the basis of the proposal for disbursement/issuance of guaranty by the customer
