One Significant Trend for Future Tourism Industry
— Custom-made
LEI 6931 Jinxin Yang UFID: 4524-7948
Abstract
The holiday providers are always seeking to offer unique, novel and impressive vacation
experience to cater for various tourists who have different travel needs and products related, so
the global tourism business is continuously improving and innovating. There are variety of
factors that can influence the future hospitality and tourism industry, such as demographic trends,
technology improvement, hotel management, environment control and a shift in the mindset of
travelers etc.
According to a report, 7 tourism trends we are to witness in 2020, authored by Paul
Arseneault, a tourism professor at the University of Quebec and Montreal, tailor made travel
service or customization will be prevailing in the future tourism sector. About which travel
agency to choose when travelers plan to have a travel can they find it difficult to make decision
because of too many agencies. Additionally, experienced-travelers also realize that most current
services or packages for traveling provided by agencies cannot exactly meet all of their tastes. In
total, more and more people prefer to seek adventure activities and authentic immersion for local
culture and life away from their daily boring work and life. For different customer bases with
specific characteristics, the demand for tourism is not the same. For instance, the youth like to
play, the young immerse culture and the older enjoy safely. Therefore, building custom tours is
an important trend, which is not only able to meet the increasing demand for tourists, but also
essential to the development of the tourism business.
Different Groups
Millennials
According to Pew research center (Figure 1), the millennial has been the largest population
by generation since 2015, outnumbering Baby Boomers. The group is a very important
demographic in the tourism industry, because they are young, vibrant and passionate, willing to
accept new things and like to challenge. Thanks to these features, the mullennials can shape and
lead future fashion. The travel operator can use this to enlarge its branding and influences on
other customer bases.
Millennials grow up with the development of digitalization, so they heavily dependent on
Internet. For example, they are used to look over online reviews and recommendations before a
