2.0 Diagnosis
2.1 Concept Fan Model
Create formal
Interview for
recruitment and
make the right
selection of
candidate
Conduct
audit and
visit the
stores
regularly to
monitor
Create a unify managerial
style throughout all the stores Healthy and
friendly working
environment
Create bonding
session with staff
and establish
relationship with
staff
Good staff
benefits
Conduct
training to
enhance store
managers
managerial
skills
Poor HR
Management
Store managers
inefficient
managerial style
High turnover, &
absenteeism rate,
staff retention
Employment
Provide job
satisfaction and
job motivation
Communication
