Date: 1 March 2016
Letter to complain of cancellation of my afternoon flight to Dream Land
To whom it may concern:
I am your long-term passenger but this time I am very disappointed of your
service. On 27.2.16, I received a call from your staff to inform me that my flight to
Dream Land (7Mar14:35) was cancelled.
Your staff, Ms Ho, suggested me to change my flight to earlier morning
(7Mar05:15) or morning flight (7Mar08:30) or mid-night flight (8Mar00:05) without
any compensation. I would like to cancel the booking and request for refund.
However, Ms. Ho said that she had provided the best offer to me and no refund at all.
She suggested me to complain CP Airways if I was disappointed. After one night
decision, I called the customer services hotline to confirm the flight (7Mar08:30). The
staff of customer services told me that Ms. Ho has put me and 3 family members to
the flight of 05:15.
