NURUL YASMIN BINTI SYED IBRAHIM.
CHERAS,
56000 KUALA LUMPUR. 16 OCTOBER 2020.
Customer Service Manager,
AEON SDN BHD, TAMAN PERMATA,
BANDAR BARU BANGSAR,
54000 KUALA LUMPUR.
Dear Sir/Madam,
COMPLAINT ABOUT UNSATISFYING CUSTOMER SERVICE
This letter is written in connection to the issue stated above.
2. I would like to make a complaint regarding the dissatisfaction I have experienced through
your customer service department on last Sunday. I went to your customer service centre to
redeem the RM500 cash voucher which was promised to me for earning 100,000 member points
through purchases from Aeon.
3. I was assisted by one of your staffs named Lily. She then told me that the voucher cannot be
redeemed at that moment and asked me to wait for a while. After almost 15 minutes of waiting, I
went back to the customer service centre and your staff told me that the cash voucher still could not
be redeemed due to some technical issues and instead gave me a small gift hamper which costs at
most RM100. I was extremely disappointed and felt like being scammed.
4. I really hope you could take an appropriate action regarding this matter and improve your
service so that other customers will not go through the same unpleasant experience. I am also
looking forward to receiving a compensation for my losses.