Communication study guide
1. Explain a one way conversation and a two way conversation.
2. What is the difference between non verbal and verbal communication? List an example
for each.
3. What is the meaning of connotative, denotative and jargon?
4. What are some important things to remember when speaking with a patient?
5. List the assertive communication key points.
6. What is it called to interact with another in an overpowering and forceful manner?
7. What is it called to interact with another and not showing a confident, effortless attitude?
8. Therapeutic vs. Non Therapeutic
9. What are some non verbal clues?
10. A patient is looking for ____________ when they are reluctant to share info. They may
feel disapproval when sharing values, beliefs or practices.
11. Define these and give an example to show your understanding:
Closed questioning Open ended question Restating