Cobit | Course Paper

COBIT 5 EXERCISE

OCTOBER 7, 2017

MRINAL BHATT

Table of Contents

Part 1: Identify Stakeholders Needs ……………………………………………………………………………………………. 2

Part 2: Identifying Appropriate Enterprise Goals for MDCM…………………………………………………………. 3

Part3: Identifying IT Related Goals ……………………………………………………………………………………………… 4

Part 4: Identifying Management and Governance Processes ………………………………………………………… 5

Part 5: Recommendations ………………………………………………………………………………………………………….. 6

Part 6: Measurement and Evaluation ………………………………………………………………………………………….. 8

Part 7: Governance Model ………………………………………………………………………………………………………….. 8

Part 8: Conclusion ……………………………………………………………………………………………………………………. 10

Works Cited ………………………………………………………………………………………………………………………………. 11

Part 1: Identify Stakeholders Needs

The stakeholder’s needs are based on the important MDCM stakeholders in the organization.

Before we go on about identifying the relevant stakeholder needs, we should first list down the

major stakeholders in the organization.

MDCM Employees:

The current IT and organizational landscape is highly inefficient. And

movement like resort to cutting labor costs as a measure to improve the

bottom line must be taken. Additionally, the inefficient forecasting, order, and

fulfillment associated with the current IT infrastructure at MDCM is preventing

employees from performing their required function at an optimal level.

Naturally, something like this has a negative impact on employees. But, if this

is improved upon and integrated, the new improved practices in IT will allow

the firm to become efficient again and reduce the labor costs

MDCM Customers

Without customers no business can survive. Not having a dedicated customer

base, would cause MDCM not to exist. MDCM’s customers are the

organization’s reason for existing. However, international competition and a

series of large scale acquisitions have removed the firm from its foundational

roots, creating distance between the organization and the customers.

MDCM Suppliers

Having good relations with the supplier is somewhat important here. The high

customization needs associated with MDCM’s product manufacturing require

that the firm have close ties with its supplier to ensure product fulfillment

occurs on time and is up to the high standards of the firm. The MDCM’s

suppliers play a direct role in creating values for MDCM consumer, and

ultimately help create value for the firm’s stakeholders. But over time it would

appear that supplier relations may have also become constrained. If left

unchecked this could result in balance of power shift, which would place

MDCM at a disadvantage in the competitive landscape.

Now that we have a clear idea who the stakeholders are and their importance to the

organization, we can focus on the necessary stakeholders needs.

MDCM COBIT

Identified Stakeholder Needs

How do I get value from the use

of IT? Are end users satisfied

with the quality of the IT

service?

How can I best exploit new

strategic opportunities?

How do I improve business

agility through a more flexible IT

environment?

What concrete vital primary

business processes are

dependent on IT, and what are

the requirements of the business

processes?

Are sufficient IT resources and

infrastructure available to meet

required enterprise strategic

objectives?

How dependent am I on external

providers? How well are

outsourcing agreements being

managed? How do I obtain

assurance over external

providers?

Analysis:

Here the stakeholder needs have affected the major stakeholders.

The employees need to understand how IT is used and how it can help the organization.

Communicating the importance of IT is necessary to inspire people for adoption. Doing this

would help in increasing the productivity and generate value for the firm.

In terms of customers, identifying and exploiting new strategic information will help the firm

get competitive advantage. Also, regularly evaluating the IT resources and keeping tracks of the

Identified Stakeholder Needs

service?