Diamonte Wiggins
12126 Thorson Ave
Lynwood, CA 90262
March 3, 2017
Dennis Alvarez
Manager
Digital Depot
Houston, TX
Dear Dennis Alvarez:
I recently had an extremely upsetting and very costly experience with your Digital Depot and
purchasing a Panasonic 42-inch Plasma HDTV Model TC-P42X1. I request compensation from
purchasing the Panasonic 42-inch Plasma HDTV Model TC-P42X1, and would like you to allow me
to purchases the Samsung (Model PN42B450B1D) for a price lesser then $729 due to the issues I have
had with your Panasonic 42-inch Plasma HDTV Model TC-P42X1.
On September 15, 2016, I traveled 45 minutes from my home to your Digital Depot to purchase a new
HDTV. When I reached home I spent several hours installing the new set and it worked perfectly. The
next day I discovered, the Panasonic 42-inch Plasma HDTV would not come on. I immediately took it
back up to Digital Depot due to thinking that it was just a malfunction of the TV. After returning the
TV, Digital Depot gave me another TV of the same brand and same size.
On September 16, 2016, I traveled 45 minutes back home from your Digital Depot to install the new
HDTV. When I reached home I spent several hours installing the new set and it worked perfectly. The
next day I discovered, the Panasonic 42-inch Plasma HDTV would not come on. I immediately took it
back up to Digital Depot due to the TV malfunction once again. After returning the TV, Digital Depot
wanted to give me another TV of the same brand and same size.
I was told that I could receive another Panasonic 42-inch Plasma HDTV, but due to this TV giving me
problems multiple times I would prefer to purchase the Samsung. It has a retail price of $729, and I
would like to pay less then that due to the situations I have had with your company of Digital Depot. I
Enclosure