Ch 9
A specialist at UPS who rides with couriers to learn about delivery time measurements and potential
service problems is conducting a job __________________.
Analysis
Michele had been working as an executive assistant to the president for nearly 25 years, so when
she retired, no one had a good idea of all that her job entailed. Before she left, Sharon sat with her
for two weeks to observe her duties and ask her the details of all functions. Sharon was performing
a(n) __________.
job analysis
What is the final step in the strategic human resource management process?
perform appraisals of people
Which of the following is not part of the strategic human resource management process?
negotiate employment contract*
________________ is the purpose of the strategic human resource process.
Getting optimal work performance to help realize the company’s mission and vision*
Which of the following is not one of the soft skills employers often find lacking in many Millennial
applicants?
familiarity with social media
____________ includes the activities managers perform to plan for, attract, develop, and retain an
effective workforce.
Human resource management
__________________ includes aspects such as goodwill, mutual respect, trust, cooperation, and
teamwork.
Social capital
A ______ summarizes what the holder of the job does and how and why he or she does it.
job description
______________ is the economic or productive potential of employee knowledge and actions.
Human capital
Ch 10
A technological innovation that improves the performance and speed of a computer’s operating
system would be considered a(n) ______ innovation.
Product
Researchers working on hydrogen fuel cells hope that this could be a(n) ______ innovation, leading
to a clean, renewable energy source, and reducing dependence on depleting fossil fuels with their
adverse impact on the global environment.
Radical
Which of the following sequences best describes how a manager can foster innovation in an
organization?
recognize problems, gain allies, overcome resistance, execute well
Which of the following is not a way to encourage innovation?
withholding raises and promotions when innovation attempts don’t work out
The creation of products, services, or technologies that modify those that already exist is called
______ innovation.
Incremental
Four steps to making innovation happen within an organization include all of the
following except ____.
punish failures
Personal Care Products recently introduced a new acai berry shampoo. Rinn, director of new
product development, has just reviewed the dismal results. As it appears that his team adequately
researched the product’s acceptance by consumers prior to its introduction, he is confused by the
outcome. But to keep his team open to innovation, Rinn should __________.
acknowledge the team for their effort
A managerial innovation that improves the efficiency of a company’s cross-functional teams would
be considered a ______ innovation.
Process
A(n) ______ innovation is a change in the way a product or service is conceived, manufactured, or
disseminated.
Process
The management department at a local university began posting all assignments and other class
materials to a course management website instead of creating a packet for students to purchase
each term. This is a ______ innovation.
Process
Ch 11
A person who is apt to take initiative and persevere to influence the environment is said to have a(n)
______ personality.
Proactive
Which of the following is not one of the Big Five personality dimensions?
tolerance for ambiguity*
______ is the personality dimension that describes how intellectual, imaginative, curious, and broad-
minded a person is.
Openness to experience
Workplace stress diminishes all of the following except _____.
job turnover
Stable psychological traits and behavioral attributes that give a person her identity are known as her
_____.
Personality
Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on
which of the Big Five personality dimensions?
emotional stability
______ has been associated with success for managers and salespeople.
Extroversion
Julie really enjoys mingling at work functions, both to network for new contacts and simply to share
stories with other interesting people. Julie probably scores high in _____.
Extroversion
______ is the personality dimension that describes how achievement-oriented and persistent a
person is
Conscientiousness
Which of the following is not a Big Five Personality dimension?
Aggressiveness
Ch 12
In using reinforcement, a manager should _____.
clearly communicate the desired behavior
______ involves division of an organization’s work and applies motivational theories to jobs to
increase satisfaction and performance.
Job design
____________ is the theory that attempts to explain behavior change by suggesting that behavior
with positive consequences tends to be repeated while behavior with negative consequences tends
not to be repeated.
Reinforcement theory
Which of the following is not a practice used to create a flexible workplace?
Gainsharing
Maslow’s levels of needs, in order from lowest (most basic) to highest level, are _____.
