Chapter 7
Listening Actively
Listening: A Five–Step Process
Listening
•Receiving
•Attending
•Understanding
•Responding
•Recalling
Receiving
Hearing: Sound wave vibrations travel along
acoustic nerves to your brain.
Step 1: Receiving—seeing and hearing
•Noise pollution can cause hearing
impairment.
Attending
Step 2: Attending—devoting attention to the
information you’ve received
•Salience is a factor in determining the extent
of attending.
•Limiting multitasking online improves
attention.
•Elevating your attention improves it.
•Mental bracketing: Systematically putting
aside irrelevant thoughts
Understanding
Step 3: Understanding—interpreting meaning
