Overviews of the case
Hotel Paris is a well-known hotel. The competitive strategy of the Hotel Paris is to use
superior guest service to increase the length of stay and the return rate of guests. This is to
boost the revenues and profitability of the Hotel Paris. To implement the company’s strategy,
HR manager Lisa Cruz must work out the functional policies and activities. The employees’
behaviors and competencies are important required to support the Hotel Paris’s competitive
strategy. Lisa realizes that the essence of effective employee recruitment. Strategy of the Hotel
Paris can be achieved with the right employees in the right workplace. Unfortunately, Hotel
Paris did not have the strategic recruitment planning to recruits the employees due to the
irresponsibility of the previous HR manager. Hotel Paris has no idea with the strategic
recruitment planning process, and it has ignored the recruitment-source metrics that other firms
used effectively. Therefore, Lisa needs to start with a strategic recruitment plan by recruiting
the skilled or quality of employees. Hotel Paris wants customers-oriented employees, who
always put the customers first and initiative to work hard to provide the best services to
customers.
Questions
1. Given the hotel’s stated employee preferences, what recruiting sources would you
suggest they use, and why?
Internal recruitment sources
a. Promotion
Refers to the shifting of one job position to a higher position with more
responsibility and higher pay
The current employees from Hotel Paris will be more engaged among each other
to get the opportunity to get promoted
b. Change department
Refers to changing one job department to another department at the same level
The current employees of Hotel Paris able to build more skills in a wider array
of position, in advance to improve themselves in different area.
External recruitment sources
c. Colleges and universities
Hotel Paris can seek for the candidates who study relevant courses such as
hospitality from the hotel management colleges and universities.
They have the relevant knowledge from their studies.
As a result, they might have the new idea to improve the Hotel Paris
d. Competitors
Poaching a skilled employee from the competitor or same industry of Hotel
Paris
Hotel Paris can have better performance in sales and productivity with their
experiences and skills from their previous company.
e. Web publishing
Refers to posting the job vacancy through online in social media
Online ads are lower cost and more dynamic for Hotel Paris to select the qualify
candidates.
2. What would a Hotel Paris help wanted ad look like?
To maximize the possibility of selected the right and quality candidates, Hotel Paris must
ensure what is the qualification of the candidates they want to recruit.
a. Job specifications
Should use phrases like “must have” or “minimum requirement”
Hotel Paris will only select the candidates who have the certain knowledges, skills
and abilities for the job position
The candidates who should have the bachelor’s degree or certificate in a computer
field to apply for the position of IT technician in Hotel Paris
Hotel Paris need to list the job scope of the job position in order to attract the right
candidates to the right job
