Textbook Name Fundamentals of Case Management Practice, Summers 4th edition
Chapter Number and Name: 14: Documenting Initial Inquiries
Multiple Choice Test Bank
1.
When conducting a client intake by phone, which of the following is not deemed an appropriate reason for
speaking with an individual other than the client him- or herself?
A. The client is in the midst of a mental-health-related crisis.
B. The referred client is 14 years old.
C. The client is mute and needs a helper to facilitate the call.
D. The referral is court mandated.
ANS: D PG: 238
2.
A client intake is taking place. The individual has recently completed high school and is scheduled to begin studies
at Wake Forest University in two short months. The line on the form pertaining to “school” should read:
A. Wake Forest University
B. Sunderland High School
C. “Vacation/Break”
D. N/A
ANS: D PG: 238
3.
The information included in Step 1, at the top of the form, is:
A. Person’s name, DOB, your name
