Textbook Name Fundamentals of Case Management Practice, Summers 4th edition
Chapter Number and Name: 11: Addressing and Disarming Anger
Multiple Choice Test Bank
1.
Which of the following is not generally regarded as a “common” reason why clients become angered?
A. They have a history of feeling marginalized
B. Confusion
C. Psychopathology
D. The need for attention
ANS: C PG: 200
2.
Disarming anger is a vital component in establishing ____________ and in allowing the practice of
____________.
A. Rapport | empathy
B. Dialogue | sympathy
C. Understanding | communication
D. Rapport | anger management
ANS: A PG: 201
3.
Counselors who start out with the assumption that they will receive no trouble from a client are setting
themselves up for:
A. Failure
