Textbook Name Fundamentals of Case Management Practice, Summers 4th edition
Chapter Number and Name: 12: The Effective Combination of Skills
Multiple Choice Test Bank
1.
Listening to what a client brings to the table and providing unchallenged recognition of these things is:
A. Being nonjudgmental
B. Being collaborative
C. Providing conditional acceptance
D. Practicing reflective listening
ANS: A PG: 212
2.
Which of the following does not describe a benefit of the merging of effective communication skills and attitudes
on the part of the counselor?
A. They are a strategic tool.
B. They allow one to illicit information.
C. They create safety.
D. They allow for the ultimate goal as helpers: providing appropriate responses.
ANS: D PG: 213
3.
Which of the following is not an appropriate example of “change–talk”?
A. “How might we, together, achieve your goal of managing your anger?”
B. “How might your life be different if you were able to defuse your anger more effectively?”
