Carter 3

Document Type
4 pages
Word Count
952 words
Illinois Institute Of Te
Course Code
HRM Assignment: Carter Case 4
Carter Cleaning Company Case: The Job Description
Q.1. What should be the format and final form of the store manager’s job description?
The following format would be the best format for Jennifer to use in her company:
1. Job Identification
Q.2. Is it practical to specify standards and procedures in the body of the job description, or
should these be kept separate?
Q.3. How should Jennifer go about collecting the information required for the
standards, procedures and job description?
Q.4.What, in your opinion should the store managers job description look like
and contain?
a. Completely worded classified ads:
b. Recommendations concerning any other recruiting strategies you suggest they use:
The Store manager’s job description should look like and contain the following things:
Carter Cleaning Center
Store Manager
Job Description
2025 Store Manager
Reports to
President (Jennifer Carter)
Job summary:
The store manager is responsible for directing all store activities in such a way that quality
work is produced, customer relations and sales are maximized and profitability is maintained
through effective control of labor supply and energy costs
Summary of essential job functions:
In accomplishing the general aim the store managers duties and responsibilities are
Quality control
Store appearance and cleanliness
Customer relations
Bookkeeping and cash management
Cost control and productivity
Damage control
Inventory control
Spotting and cleaning
Machine maintenance
Employee safety
Hazardous waste removal
Humane resource administration
Pest control
Knowledge, skills and abilities
(The knowledge, skills and attitudes required for satisfactory job performance)
The incumbent must have proficient knowledge in the following areas:
Customer service
Accounts payable accounts receivables
Store and motel management and administration
The incumbent must demonstrate the following skills:
Personal Attributes:
The incumbent must also demonstrate the following personal attributes:
be honest and trustworthy
possess cultural awareness and sensitivity
The Store Manager would normally attain the required knowledge, skills and attitudes
through related in experience in a retail setting. Equivalencies will be considered.
The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not to be construed as an
exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All
personnel may be required to perform duties outside of their normal responsibilities from time
to time, as needed.
Additional information:
HR use only
Job code
Generic title
Pay grade
Management? (Yes/No)
E/NE status
Last revised
excellent customer service and
interpersonal skills
effective verbal and listening
communications skills
effective written communications
decision making skills
time management skills
analytical and problem-solving skills

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