Call Accounting, You Need it Most When You Don’t Expect to Need It
Call accounting is a telecommunications software used to capture, record, and cost telephone usage
events. It is often referred to as call logging internationally. Call accounting software detects inbound and
outbound calls, call ring outs, call routings, abandoned calls, and other telephone activities. It is used by
organizations of all sizes for cost and revenue optimization, cost allocation, service billing and
provisioning, network optimization, and compliance.
Cost and Revenue Optimization
Call accounting allows you to analyze telephone costs in real time, respond to cost triggers and trends,
and compare multiple carrier rates. The software can reconcile multiple carrier billing reports by
combining invoices, wireless billing, long distance charges, and calling cards in order to view reports and
dashboards. In addition, call accounting provides insight into employee telephone usage, so that
organizations are able to spot unproductive calls. On the other hand, call accounting can also provide
insight into sales best practices and revenue generating sta” based on call pa#erns.
Cost Allocation
Call accounting allows organizations to allocate costs within the company. It provides the ability to assign
costs to departments or even certain employees for chargeback. Users can schedule cost reports to send
to Finance or Human Resource teams. Service billing is another great call accounting feature.
