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I. INTRODUCTION
The printing and publishing industry is extremely intensive and price-driven. The
majority of relationships are short-term and relational. While Cacho Hermanos Inc.
(CHI) net profits still remained relatively high, the company has experienced a drop in
revenue. However, the cash situation was mildly challenged by accounts receivable and
their sister firms. There is no guarantee that if CHI wanted cash to pay for its trade
payables, these accounts receivable will be obtained on time. In order to increase market
share and diversify its consumers and minimize dependency on its sister companies,
the company needed a marketing strategy.
II. BACKGROUND
CHI started operation in the printing and publishing industry in 1880 in the
Philippines. Lopez family owner of Universal printers Group of the company bought
CHI in the year 1990. The printing and publishing industry is growing both at national
and regional levels while the bigger players are more profitable than relatively smaller
players are. CHI in the year 2000 was the largest book printing in the country and
offered a one-stop-shop for quality and expert printing services, with the product
quality equal to the international market. In the same year, CHI was expanded, its
operations on Subic Bay Freeport (SBF), and the company was achieved its long-term
goal of being global. CHI was the provider of a wide range of services from pre-printing
service to post-printing service, provide the best value for the customer’s money,