Business Systems Quizzes
Chapter 5
1. A formal contract between customers and their service providers that outlines the specific
responsibilities of the service provider and to the customer is called a(n)
SLA
2. All of the following are current hardware platform trends except:
Unix
3. Software that manages the resources of the computer is called:
operating system software
4. A software program with a graphical user interface for displaying web pages and for
accessing the web and other Internet resources is called a web:
browser
5. Firms that allow employees to use their own devices are embracing which of the
following?
BYOD
6. Place the following eras of IT infrastructure evolution in order, from earliest to most
recent: 1. Cloud Computing Era; 2. Client/Server; 3. Enterprise Era; 4. Personal
Computer; and 5. Mainframe and Minicomputer.
5, 4, 2, 3, 1
7. SaaS refers to
hosting and managing access to software applications delivered over the Internet to
clients on a subscription basis.
8. Which type of infrastructure service provides data, voice and video connectivity to
employees, customers, and suppliers?
Telecommunications
9. ______ states that the value or power of a network grows exponentially as a function of
the number of network members.
Metcalfe’s Law
10. Which of the following is the network standard for connecting desktop computers into
local area networks that enabled the widespread adoption of client/server computing and
local area networks and further stimulated the adoption of personal computers?
Ethernet
11. Linux is:
an example of open-source software.
12. Which type of software is created and updated by a worldwide community of
programmers and available for free?
Open-source
13. A(n)________ is used to communicate between a user and an organization’s back-end
systems.
application server
14. A client computer networked to a server computer, with processing split between the two
types of machines, is called a(n):
two-tiered client/server architecture
15. A(n) ________ is an integrated circuit to which two or more processors have been
attached for enhanced performance and reduced power consumption.
multicore processor
Chapter 6 & 7
1. A characteristic or quality that describes a particular database entity is called a(n):
Attribute
2. Which of the following is a DBMS for desktop computers?
Microsoft Access
3. To use the analog telephone system for sending digital data, you must also use:
a modem
4. The Internet is based on which three key technologies
Client/server computing, packet switching, and the development of communications
standards for linking networks and computers
5. A(n) ________ is a device that forwards packets of data through different networks,
ensuring that the data gets to the right address
