MID-TERM
DEC. 2017
Recruiting, Resumes & Hiring
1. In-person interview: A type of job interview in which the candidate meets with company
officials, usually at the employer’s headquarters
2. Job description: A document detailing what a person who takes a certain job will be required to
do
3. Needs assessment: An internal company process to determine its staffing needs
4. Offer letter: A formal letter offering an individual a job
5. Onboarding: The process of orienting and training a new employee
6. Person specification: The distillation by a company of the type of person and the skills required
for performing a role successfully
7. Personality test: A formal or informal assessment of a candidate’s personality, used to
determine his or her suitability for the role
8. Phone screen: A telephone interview with a job candidate designed to assess whether he or she
is a desirable enough candidate to go forward with an in-person interview
9. Purple squirrel: The ideal candidate for an open position
10. Recruiting: The process of finding and hiring the best candidates for any given open position
11. Resume: A short document produced by job seekers to outline their skills, experience, and
interests
12. Sourcing plan: A formal or informal plan by a company that identifies the ways in which a
company will seek out qualified job candidates\
Employee Opinions
13. Employee engagement: The means by which employees are made to feel that they are an
integral part of the day-to-day workings of the organization in which their voices are heard.
14. Employee meetings: Face–to-face meetings between managers and employees in which
managers solicit feedback and ideas.
15. Employee survey: A formal list of questions sent to all employees designed to accurately gauge
employee opinions on one or more topics.
16. Ideation: The life cycle of an idea, from the original idea through, in some cases, its actual
implementation.
17. Suggestion box: A secure box often put in an employee lunchroom or other prominent place.
Employees can write their thoughts on cards and place them in the box for collection and review
by managers.
18. Town hall meetings: Open forums provided in which employees and managers gather to discuss
topics relevant to the company, including new product ideas and other employee feedback.
Typically managers field questions from employees, and any ideas or feedback are acted upon
subsequent to the meeting.
19. Trust agent: In the context of soliciting ideas and feedback, a trustworthy individual (often a
manager) who is seen as having integrity.
Employee Supervision
20. Active listening: The process by which two people (manager and employee) intently listen to
each other and repeat back what they heard, clarifying any miscommunication
21. Employee goals: The personal and professional objectives of an employee
22. Employee milestones: As part of a professional development plan, these are the key outcomes
expected for each employee within a certain time frame (e.g., mastering the company’s content
management system)
23. Employee supervision: The process in which a manager comes helps employees to be successful
and fulfilled at work, leading to professional and personal development
24. Micromanagement: A negative form of management in which the manager is directly involved
in making the multitude of small decisions that lead to a desired outcome
25. Performance review: A formal process in which a manager provides feedback on an employee’s
performance, suggesting both ways to improve and recognizing recent achievements
26. Professional development: The formal and informal methods used to help employees master
their job functions and develop new skills that will lead to new professional opportunities with
the company
27. Strategic planning sessions: High-level discussions about the current state of the business and
how it’s performing as well as next steps, such as new strategic investments and targeting new
market verticals
Strikes, Unions, and Collective Bargaining
28. Arbitration: A process by which workers and management work with a third-party mediator to
