THE FOUR SEASONS 1
The Four Seasons’ Paris Operations
THE FOUR SEASONS 2
What are some of the attributes that drive Four Seasons’ approach to opening hotel
operations around the world? Are there more commonalities or differences?
Four Seasons is characterized by uniformity of operations while still blending in with the
local culture, producing customized services to customers, and fairly treatment of staff. Four
Seasons hotel operations are standardized but also customized to fit the culture of the location of
a specific property. The company uses the same standards of operations all over the world. the
culture adopted by management and staff is consistent all over. However, the setting of the
properties, for example, tend to adopt the culture of the region of operation. This attribute has
been described as diversity and singularity.
The hotel serves the customized needs of customers. the customer always comes first.
