Chapter 1 Test Your Knowledge ECQs
1. Communication as a skill is very important to a person’s career. People who lack
effective means of communication often fail to clearly and persuasively express their
opinions, ideas or technical expertise. People who fail to communicate effectively are
often are less likely to advance in position or earn a promotion.
2. The six traits of professionalism are dependability, positivity, respectfulness, team player,
ethical, and striving to be the best.
3. The basic communication process has been changed by the social media communication
model by allowing one sender to reach multiple recipients. Changes in technology have
increased the speed of data transfer, data access, and also lowered costs.
4. Bring Your Own Device (BYOD) refers to the phenomenon of employees wanting to
have access to company networks. Accessing the company’s networks with their personal
tablets, smartphones, or laptops. This phenomenon has network security implications and
raises privacy concerns when combining work and private data on the same device.
5. An ethical dilemma is a situation that involves making a choice that has no completely
right or completely wrong answer.
6. An ethical lapse, involves clearly making the wrong ethical choice.
7. Some of the potential advantages of a diverse workforce include bringing in a broader
range of views and ideas. A better understanding of diverse, fragmented markets, and a
broader pool of talent. A diverse workforce can improve company decision making and
innovation by expanding the range of cultural viewpoints.