Information systems play a major role in almost every reengineering project. Why?
The role of Information Systems has increased over a period and has become very important. All
major companies use Information Systems to help them support better management decision
making, assimilate new records management technologies and minimize litigation risks.
Today, the main focus of companies is to stay globally competitive by leveraging the capabilities
of modern information systems and communication technologies (ICT). Companies use ICT to
provide products & services of the highest quality at affordable prices and top-rated customer
service, and help the companies to enter new market segments and remain competitive.
Although, to remain competitive some companies feel the need to radically redesign its core
business processes to achieve dramatic improvements in productivity, cycle times and quality;
referred as Business Process Reengineering (BPR).
In Business Process Reengineering, companies start with a blank sheet of paper and rethink
existing processes to deliver more value to the customer. They typically adopt a new value
system that places increased emphasis on customer needs. Companies reduce organizational
layers and eliminate unproductive activities in two key areas. First, they redesign functional
organizations into cross-functional teams. Second, they use technology to improve data
dissemination and decision making.
Information Systems plays a vital role in the Business Process Reengineering, as it aims to lower
costs, raising quality of products, and cutting the time-to-market for new goods and services.
With the implementation of new systems, it enables companies to run smoothly and efficiently,
makes them respond quickly to threats and opportunities, provide a mean for quickly getting
valuable information to the people in the company who need it. This in turn empowers
employees to make decisions and interact with customers.