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Business Communication Trends Paper
Week 1
Business Communication Trends
Business depends on communication. Both business and business communication are
changing. Ten trends in business, government, and nonprofit organizations affect business
and administrative communication: Technology changes, including information overload
and data security versus privacy; a focus on quality and customers needs;
entrepreneurship; teamwork; diversity; globalization and outsourcing; legal and ethical
concerns; balancing work and family; job flexibility; and the rapid rate of change (Locker
& Kienzler,2008).
In a professional setting, everything you do involves communication. Good business
communication is about sharing information in ways that are useful to your co-workers,
business partners, and clients. Currently I am employed with an HVAC manufacturing
company, working in the customer service department. The role of business
communication in my day to day activity involves communication flow between
managers, subordinates and clients. It involves verbal communication with clients by
phone conversations, e-mail messages, and letters. To provide outstanding customer
service, you must have good listening skills. Listening skills is the first point of contact we
have with our clients. So it is imperative that we understand the purpose of the call so that
we to help resolve the problem that has incurred with our product and provide the best
customer service. Responding to clients in a timely manner via e-mail, a returned phone
call or letter help me manage my daily work activities. These activities allow me to
provide excellent customer service.
Both business and business communication are changing. Ten trends in business,
government, and nonprofit organizations affect business and administrative
