EN2150: Week 1 Assignment
1
© Ultimate Medical Academy.
Why is effective communication important in the workplace?
This assignment helps you apply your knowledge from this week’s modules
and readings.
Effective communication skills are a critical factor in determining your ability
to succeed as an employee in the healthcare field. Healthcare employers
expect employees to communicate all information accurately, clearly and as
planned.
Professional Communication in Today’s Digital, Social, Mobile World
Answer the following questions.
1. Define the term: communication
Com3munication is the act of conveying meanings from one entity or group to another through the use of
mutually understood signs, symbols, and semiotic rules.
2. Why is effective communication important to career success?
Effective communication is important to your career because it helps you to produce effective
results that in return brings desired success in your professional life.
3. List three skill gaps related to effective communication.
a. Good body language
b. Eye contact with people you are communicating with
c. Context or setting
4. Explain examples of both professional and unprofessional communication.
UNPROFESSIONAL
PROFESSIONAL
a. Uptalk, a singsong
speech pattern, making
sentences sound like
questions; like used as
a filler; go for said;
slang; poor grammar
and profanity.
Speech habits
b. Recognizing that your
credibility can be seriously
damaged by sounding
uneducated, crude, or
adolescent.
c. Sloppy messages
with incomplete
E-mail
d. Messages with subjects,
verbs, and punctuation,
50
sentences, misspelled
words, exclamation
points, IM slang, and
mindless chatter. E-
mail addresses such as
partyanimal@gmail.co
m,
snugglykitty@icloud.co
m, or
hotmama@outlook.co
m.
free from IM
abbreviations; messages
that are concise and
spelled correctly even
when brief. E-mail
addresses that include a
name or a positive,
businesslike expression.
e. Suggestive Twitter
handles and user
names that point to an
immature, unhealthy
lifestyle. Posts that
reveal political,
religious, and other
personal learnings
Internet,
Social media
f. Real name Twitter
handles and user names
that don’t sound cute or
like chatroom nicknames.
Posts in good taste, fit for
public consumption.
g. An outgoing message
with strident
h. An outgoing message
that states your name or
background music,
phone number and
