Type
Essay
Pages
2 pages
Word Count
1123 words
School
vietnam international un
Course Code
Business Communication

business communication

January 6, 2020
Welcome to my class
Let’s do this!
September 19, 2019
COURSE INTRO
Course title: BUSINESS COMMUNICATION
Course ID: BA006IU
Number of credits: 3
Text book: Guffey, M. E., & Loewy, D. (2016). Essentials
of Business Communication, 10th edition. Cengage
Learning.
COURSE ASSESSMENTS
Assessment component Assessment form %
A1.Process assessment Group Presentation,
Assignments, Team Project
50%
A2.Midterm assessment Midterm Exam 20%
A3. Final assessment Final Exam 30%
CHAPTER 11
Professionalism at Work:
Business Etiquette,
Ethics, Teamwork and
Meetings
What is
Professionalism
?
DEVELOP PROFESSIONALISM &
BUSINESS ETIQUETTE SKILLS
WHAT IS PROFESSIONALISM?
Civility
DEVELOP PROFESSIONALISM &
BUSINESS ETIQUETTE SKILLS
WHAT IS
PROFESSIONALISM?
Business and dining
etiquette
LET’S
TRY IT!
https://youtu.be/
x2dGVrOtDtw
https://youtu.be
/T84se4fc4KU
https://youtu.
be/029kdjda
syM
DEVELOP PROFESSIONALISM & BUSINESS
ETIQUETTE SKILLS
WHAT IS PROFESSIONALISM?
Polish
DEVELOP PROFESSIONALISM & BUSINESS
ETIQUETTE SKILLS
WHAT IS PROFESSIONALISM?
Social intelligence
(Know oneself and others)
Soft skills
GAINING AN ETIQUETTE EDGE
Use polite words.
Express sincere appreciation and praise.
Don’t put people down.
Be selective in sharing personal information.
Respect coworkers’ space.
YOUR VOICE IS
A COMMUNICATION TOOL
Improve your pronunciation.
across – not acrossed
candidate – not cannidate
escape – not excape
prescription – not perscription
YOUR VOICE IS
A COMMUNICATION TOOL
Work on your voice quality.
Do you sound enthusiastic,
friendly, alert, happy, and positive?
OR
Do you sound controlling, frustrated,
angry, slow-witted, bored, and negative?
YOUR VOICE IS A COMMUNICATION TOOL
Control your pitch.
Avoid a flat, monotone voice. (e.g. chi Google)
Strive for a variety of pitch patterns.
YOUR VOICE IS A COMMUNICATION TOOL
Adjust your volume and rate.
Speak as loudly or softly as the occasion demands.
Don’t make your listeners strain to hear you.
Don’t speak too rapidly or too slowly.
YOUR VOICE IS A COMMUNICATION TOOL
Use emphasis to express meaning.
A lower pitch and volume make you sound professional
or reasonable.
To sound confident and competent, avoid uptalk, which
makes you sound weak and tentative.
How to receive and
provide criticism?
RECEIVING WORKPLACE
CRITICISM GRACEFULLY
Listen without interrupting.
Determine the speaker’s intent.
Acknowledge what you are hearing.
I understand you have a concern.
Paraphrase what was said.
RECEIVING WORKPLACE
CRITICISM GRACEFULLY
Agree - if the comments are accurate
Disagree respectfully and constructively -
May I tell you my perspective?
How can we improve this situation in a way
you believe we can both accept?
I want to find a way to resolve your concern.
When do you want to talk about it next?
PROVIDING CONSTRUCTIVE
CRITICISM ON THE JOB
Mentally outline your conversation.
When possible, communicate face-to-face.
Focus on improvement.
“Next time, you could ….
Offer to help.
Be specific.
PROVIDING CONSTRUCTIVE
CRITICISM ON THE JOB
Discuss behavior, not a person
You seem to think you can come to work anytime you want.”
=> “Coming to work late means that we have to fill in with
someone else until you arrive.”
Use We instead You

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