STRATEGIC PLANNING
Executive summary
Advancement in technology has continuously impacted on how businesses operate in an
expanding and an ever increasing business environment (Nicoletti, 2013). Technology
continuously dictates that business should grow, shift and adapt for them to retain a competitive
edge in a rapidly business environment. Technology influences how employees are valued by the
organization, and how the organization conducts its business on a regular basis. Therefore, the
evolvement of technology demands that business should evolve as well for it to remain
competitive in the marketplace. An example of such technological innovation includes cloud
computing. Various financial products and business process have been developed (Demirer,
2016). Markets for the financial institution and retail clients have been increased as a result of