Case Study – Workshop 2 – BUS 351
Jane Smith has been working at the local grocery store for the last 12 months. She had recently taken on a
new role as the bakery supervisor and was eager to review the work activities and safety procedures. In
preparing for the review, Jane considered how she would conduct the review and who she should speak
with.
As a first step, Jane identified the different activities and tasks that were carried out by the workers. These
included:
✓ Preparing a number of different products such as bread, cakes, slices and doughnuts
✓ Cleaning items used in product preparation
✓ General housekeeping.
The next step was to analyze what was involved with each activity. Jane spent three mornings that week
with the four bakers who worked in the bakery department. She talked to them about the work activities
and what they thought could be changed to improve the safety of the workplace. One of the bakers had
been working in the store for over 10 years, whilst another had been working for over 25 years. The other
two bakers were apprentices and had only been working with the store for around six months.
From these discussions, Jane identified a number of key tasks the bakers carried out every day when
preparing the baked products:
✓ moving the ingredients from their storage locations to the area of use
