Mid-Term Review (Guidelines only!)- Bring Scantron
M/choice (50-60 questions 120 points)- Ch 1-3, 5-7, App A,B,C
IT -Information technology (IT) – Any computer-based tool that people use to work with
information and support the information and information-processing needs of an
organization
Hardware– Consists of the physical devices associated with a computer system
Software – The set of instructions that the hardware executes to carry out specific tasks
IS –
Data– Raw facts that describe the characteristics of an event or object
Information– Data converted into a meaningful and useful context
Business intelligence -Information collected from multiple sources such as suppliers,
customers, competitors, partners, and industries that analyzes patterns, trends, and
relationships for strategic decision making
Information characteristics
Forters forces
Strategies to offset threats,
Value chain (primary/support) .
Porters Strategies,
Value Chain, – Views a firm as a series of business processes that each add value to the
product or service
Business Process,– A standardized set of activities that accomplish a specific task, such as
a specific process
EfficiencyMeasure the performance of MIS itself, such as throughput, transaction speed,
and system availability
EffectivenessMeasures the impact MIS has on business processes and activities, including
customer satisfaction and customer conversation rates
KPIS
External KPI
Market share – The portion of the market that a firm captures (external)
Internal KPI
Return on investment (ROI) – Indicates the earning power of a project
Dashboards,
BPRBusiness process reengineering (BPR) –Analysis and redesign of workflow within
and between enterprises
E-Business, A plan that details how a company creates, delivers, and generates revenues
