Session 2: B of A Case Study Questions – Minh Le NUID:
001418082
1. What are the core business processes
1
(i.e. high level; major business and
financial services) performed at Bank of America as part of its product and
service offerings?
Core Bank of America Business Process:
Activities within the Core Process
people management
• recruiting
• performance management
• staff development
• payroll
• benefits administration
financial management
• general ledger
• accounts payable
• accounts receivable
• reporting and compliance
• cash management
• asset management
customer service management
• develop customer relationship with
existing clients
• ATMs machines spread out in a
variety of places and they are user-
• present investment opportunities
