Changes in the industry and depressing statistics
Best Buy is an American Company that deals with sale of consumer electronics at a
multinational level. Best Buy company majors in the sales of many electronic
products. They are including smart phones, tablets, TVs, VCDs, CDs and so on.
However, the markets are quite unpredictable, in the present era, it has come to pass
consumers have embraced digital devices. With the development of the internet in
recent years, Best Buy decreased in electronic consumption and increased in the use
of computing tools and wireless devices. Final, the statistics give negative attitude
towards the performance and the future trends of the organization. Therefore, the
company has tried to use their physical store chains to control the declines but the
results are still not good.
Poor customer care
Most of the customers had bad shopping experiences because the poor customer
cares. The retail services were poor and clients felt neglected. Good customer-
company relations are important for any company. Because buyers can determine the
level of goods bought and control sales. Failure of having a solid customer care team
was a big mistake that led customers to lose interest in Best Buy products.
