Question-1
Based on what you read in this chapter, what do you suggest Lisa and herteam do first with
respect to training? Why?
Answer-1
Lisa should review employee performance evaluation forms to determinewhere are the deficits.
Customer feedback can also be helpful to determineneeds in specific types of training.
Question-2
Have Lisa and the CFO sufficiently investigated whether training is reallycalled for? Why? What
would you suggest?
Answer-2
No, although there are large differences in such measures as spending as a percentageof payroll,
that in itself does not mean training is lacking. On the job training costs littleand may be taking
place on an informal, and therefore unmeasured, basis. Additionally,such things as employee
tenure may be having an effect on training costs – if Hotel Parisemployees have been there for
many years, they may require less training than theemployees of a hotel which has high turnover.
