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Ch.6
LO1 management process
Management is the process of planning, leading, organizing and controlling a business financial, physical, human
and information resource to achieve its goal
Planning determine what business need to do and the best way to achieve it. 5 steps:
Goal established for the organization > manager identify gap between company desired and actual case > develop
plan> plan implemented > assess effectiveness of plan
Organizing – managers jobs concern with using necessary resource to complete a particular task
Leading – managers jobs concern with guiding and motivating employee to meet the firm’s objective
Controlling – managers job concern with monitoring firm’s performance
LO2 Types of management
Level of management: Top management- manager responsible for overall performance of the firm
Middle management – manager responsible for implementing decision of top managers
First line management – manager responsible for supervising employees.
Type of management: Information, HR, Marketing, Financial, Operation managers.
LO3 Management role and skill
Technical skill – allow manager to perform specialized tasks. Most first line manager spend considerable time on
