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INTRODUCTION
Background of the Study
Women in today’s generation are fond of buying cosmetic products and became
part of their daily routine as part of the beauty standard of society. Lip makeup products
particularly lips stick, lip tint, lip gloss, lip liner and lip balm are used to improve or alter
the appearance of the face and texture of the lips. They are generally mixtures of chemicals
compounds, some being derived from naturals sources and many being synthetics
(Schneider, 2005). With many available options for beauty products these days, it is
evident that the cosmetics market has grown exponentially in the past few years. Desire
for a youthful appearance has nurtured and groomed the cosmetics industry and new
product development. Increasing popularity of organic lip care and make up products and
rising demand for anti-aging products is expected to trigger the demand for lip makeup
products globally. Moreover, increasing consciousness about physical appearance in the
public among millennial women all around the world and rising number of working
women is a key growth driver of the global lip makeup product market. According to
Statista, 2022 the revenue of the lip cosmetic market in the Philippines increased in 2021
to 87.6 million US dollars. The vast majority of consumers in the Philippines use lip
cosmetic to enhance their well-being and boost their self-esteem.
Kotler and Keller (2009) Consumers buy products according to their needs,
preferences and buying power. Consumer buying behavior depends on his/her perception,
self-concept, social and cultural background and their age and family cycle, their attitudes,
beliefs values, motivation, personality, social class and many other factors that are both
internal and external. Specifically, the attitudes of consumers can have a significant effect
on buying behavior.
Consumer behavior refers to the study of how people make buying decisions, it
attempts to understand how buyers choose, use and dispose of products and services, as
well as the various stages people go through before making a purchase.
To understand customer behavior, marketing experts usually examine the buying
decision processes, particularly factors that trigger customers to purchase a product such
as price, product, place, and promotion. Engel, Blackwell, and Mansard (2021) state that
consumer behavior the actions and decision processes of people who purchase goods and
services for personal consumption. The study of consumer buying behavior is most
important for marketer’s as they can understand the expectation of the consumers and helps
to understand what makes a consumer buy a product. It is important to assess the kind of
products liked by consumers so that they can release them to the market.
Marketing strategy refers to the set of actions, or tactics, that a company uses to
promote its brand or product in the market. According to Philip Kotler “Marketing Mix is
the set of controllable variables that the firm can use to influence the buyer’s response.
The controllable variables in this context refer to the 4 ‘P’s [product, price, place