David Pankove
Interview Prep 2
Delta Airlines
September 6, 2017
Grey (Leave Out)
Yellow (Add)
Blue (Additional Feedback)
Overall: Can’t find where I put it, but try not to say “Eagle” try to say American Eagle
Drinking, suspected drinking:
• Benefit of the doubt
• At the bar
• Drinking a coke and watching the game – investigate, is he drinking
• See what’s going on, nothing else needs to be done at that point
• In the morning, evaluate the situation
• If he smells like alcohol, I saw you last night
• Don’t want you to get in trouble, wasn’t my business
• Can smell it, TSA, FA, it can end a lot worse
• Do whatever you have to do, remove yourself from duty – That is a good way to put it
What would you do
• I understand your concern, I want to make sure to address, I understand what it looks like
• If you would like to smell it, taste it, dump it out and get a new one
• I would be happy to do that
• If I already had half of it, please
• Phone is out, do understand concern
• Reach out for help, remove from aircraft and breathalyzer in order to prove that I am able to fly
• Chief pilot, here is what is going on, advising scheduling, delay or recrew, probably we need to do breathalyzer
Questions that you have:
Tell us about yourself (since high school)
• In high school I was born and raised in NJ, went to high school there
• 3 season athlete, CAP cadet, that’s how I got into flying
• Went to flight encampment, that’s when I wanted to take flight seriously
• Quit one of my sports
• Quit piano and one sport to have time to do it
• Worked two jobs,
• Food running, bus boy, gas for my car
• U of I for major econ, minor, got all ratings while in college
• Flight instructor while in school, 2 students, one who did fixed wing transition, curriculum created for him
• Spin instructor
• During that time, research assistance, portrayal of race in online media, minority focus in news outlet study
• During the summer, home to NJ, part 135 intern, small company
• Not guaranteed pay, just bought the company, flight time sometimes, cleaned floor and airplanes
• Flew part 91
• Skydive jersey shore, part time, kept coming home and talking to owners
• Learned some basic aircraft maintenance, full time employment
• Skydive pilot when not teaching, detailed airplanes on bad weather days
• Helped start a business that turned into skydive East Coast, started business, they didn’t have
• Training program, ATC, Atlantic military near by, first year postponed class date so I could finish out season and he
could do the rest for
• Went to American Eagle CRJ – JFK/LGA
• After that worked for F9, (based,)
• Live downtown
• At delta and hopefully take the next step
• Outside of work — volunteer for pilots for kids,
• Add – skier, staying active, love to travel – Been to over 20 countries since being a pilot
DO THAT!!! Great answer!
Why you:
• I know delta is huge on customer service, revered for
• I have an experience that makes me feel I would thrive here, I would want to deliver that
• EAGLE—– sick passenger on taxi in at JFK, I didn’t find out until we were done deplaning
• The lady was having a diabetic issue. Gave her orange juice and ops to call EMS
• Waited quite a long time, basically got operations involved to see where the airplane was going
• We didn’t leave her until, she was ok to get up, sat with her in the hallway until she was ok to leave on her own
• Walked her all the way to security, she ended up writing the company about it, got an award
• The person I was providing that level of service, same person you are going to get here at Delta every day
• I think that speaks to: Care for our customers, our community and each other Servant leadership
• I always am learning
• Run my own business
• Value of hard work for a long time/had a job since I was 13
• Involved in my community
• Involved in other areas of the business
