Attitudes and Job Satisfaction

Organizational Behavior

Eighteenth Edition, Global Edition

Chapter 3

Attitudes and Job

Satisfaction

Learning Objectives

3.1 Contrast the three components of an attitude.

3.2 Summarize the relationship between attitudes and

behavior.

3.3 Compare the major job attitudes.

3.4 Define job satisfaction.

3.5 Summarize the main causes of job satisfaction.

3.6 Identify three outcomes of job satisfaction.

3.7 Identify four employee responses to dissatisfaction.

Contrast the Three Components of an

Attitude (1 of 2)

•Attitudes are evaluative statements—either favorable or

unfavorable—about objects, people, or events.

–They reflect how we feel about something.

Contrast the Three Components of an

Attitude (2 of 2)

Exhibit 3-1 The Components of an Attitude

Summarize the Relationship Between

Attitudes and Behavior (1 of 2)

•The attitudes that people hold determine what they do.

–Festinger: cases of attitude following behavior

illustrate the effects of cognitive dissonance.

–Cognitive dissonance is any incompatibility an

individual might perceive between two or more

attitudes or between behavior and attitudes.

•Research has generally concluded that people seek

consistency among their attitudes and between their

attitudes and their behavior.

Summarize the Relationship Between

Attitudes and Behavior (2 of 2)

•Moderating Variables:

–Attitude’s importance

–Correspondence to behavior

–Accessibility

–Presence of social pressures